Describe the symptom
Use what you see or hear, such as “lyrics are behind” or “wrong camera is live.”
Approved Hope procedures only
What is happening?
Describe the problem in plain language. This first version searches Hope's approved Switcher, Camera, ProPresenter, and safety procedures. It does not make up new technical steps.
Do the safe action
The answer starts with the immediate step that protects the service.
Escalate when needed
Technical-lead actions are clearly separated from volunteer-safe actions.
Important: This assistant currently uses a fixed, approved knowledge base—not a general AI model. Smoke, sparks, burning smell, unsafe heat, or repeated power cycling always require immediate escalation.