A camera is black
Keep the current working source live. Do not take the black camera. Preview Camera 2 and use it as the fallback.
Volunteer-safe recovery
What went wrong?
Keep the service moving. Avoid configuration changes and restarts unless a technical lead directs you.
The wrong camera is live
Preview the correct source, verify it, then CUT. Do not panic-switch repeatedly.
A camera operator is not ready
Stay on the current shot or use Camera 2. Cue the operator and wait for a settled frame.
ProPresenter is not showing
Remain on camera. Verify the ProPresenter source in Preview. Do not change switcher configuration.
The physical controller stops responding
Do not restart the ATEM during the service. Stay on the current source and contact the technical lead.
Everything goes black
Use an approved visible fallback only. Escalate immediately and do not power-cycle rack equipment.
Stop immediately: Smoke, sparks, burning smell, repeated power cycling, electrical concerns, or unsafe heat. Do not touch rack power or cabling.
Planned feature
Hope Tech Assistant
The AI chat will answer only from approved Hope procedures, equipment records, and selected manuals. It will distinguish volunteer-safe actions from technical-lead actions.